Accommodation Terms

Article 1. Scope

These terms apply to accommodation contracts and related agreements concluded between yado-machi (the Property) and its guests.

The Property is an entire-house accommodation facility in Kamigyo-ku, Kyoto, operating as a simple lodging establishment (kan'i shukusho).

Guests must comply with these terms, the requirements of booking websites and online travel agencies (OTAs), and the Property's separate house rules, notices, and instructions.

For OTA bookings, the OTA's rules generally take precedence for reservations, payments, cancellations, refunds, and other matters governed by that OTA. These terms and the house rules apply to use of the Property, prohibited conduct, neighborhood disturbances, handling of facilities and furnishings, and compensation for damage. If these terms conflict with the OTA's rules, the provision more favorable to the guest takes precedence.

Matters not covered by these terms are governed by applicable laws or generally established practices.

Article 2. Applying for accommodation

Applicants must provide the following information using the method specified by the Property or the OTA.

• Guest names
• Address
• Contact details
• Dates of stay and expected arrival time
• Number of guests
• Payment method
• Other information deemed necessary by the Property

Guests may not admit or accommodate more people than declared when booking. If a violation is found, the Property may charge additional fees or terminate the accommodation contract.

Visits, short stays, entry, and overnight stays by people not included in the reservation are prohibited unless approved by the Property in advance. Violations may result in additional charges or termination of the contract.

Guests must promptly notify the Property or the OTA through which they booked of any changes to their reservation.

Article 3. Formation of the accommodation contract

The accommodation contract is formed when the Property accepts the application or when the reservation is confirmed through an OTA.

For direct bookings, the contract is formed when the Property issues a booking confirmation and, where required, confirms receipt of the accommodation charge or deposit.

Even after the contract is formed, the Property may terminate it if the application contains false information, the number of guests exceeds capacity, or the Property considers that grounds for termination under Article 6 may apply.

Article 4. Accommodation charges and payment

Accommodation charges are those presented at the time of booking or set out in the Property's separate price list.

The following base rates are guidelines. Rates vary by OTA, season, day of the week, demand, length of stay, promotions, and other factors.

• Up to 2 guests: JPY 35,000
• Up to 3 guests: JPY 40,000
• Up to 4 guests: JPY 45,000
• Up to 5 guests: JPY 50,000

Standard cleaning is generally included in the accommodation charge.

Additional cleaning, repair, replacement, compensation for lost business, or other necessary costs may be charged for conditions beyond normal cleaning: severe soiling caused by vomit, excrement, blood, food, oil, or drinks; odors from smoking, perfume, strong smells, pets, or chemicals; unauthorized dumping; severe soiling or blockages in the kitchen, bathroom, toilet, or drains; severe soiling of bedding, linen, furniture, appliances, floors, walls, or fittings; damage, abandoned rubbish, or missing items.

Methods of calculating charges and their limits are set out in the supplementary tables.

For OTA bookings, the OTA's rules govern payment methods, payment timing, receipts, and refunds.

For direct bookings, payment methods and deadlines are those communicated by the Property when confirming the reservation.

Public bath tickets are included in the accommodation charge. The Property does not guarantee which bathhouses are available, their conditions of use, opening hours, closure dates, or crowding.

Unused public bath tickets are non-refundable.

Kyoto City accommodation tax must be collected according to the accommodation price (from JPY 400 per person per night at this Property).

The accommodation tax is payable on site, even when the accommodation charge has been prepaid.

Article 5. Cancellation by guests

Guests may cancel their accommodation contract using the method specified by the Property or the OTA through which they booked.

For OTA bookings, the OTA's rules generally take precedence for cancellation fees, refunds, changes, and payment processing.

For direct bookings, the following cancellation fees are guidelines.

• From 3 days before arrival: 30% of the accommodation charge
• The day before arrival: 50%
• The day of arrival: 100%
• No-show: 100%

If guests are substantially late without prior notice and cannot be contacted, the Property may treat the reservation as a no-show. These cancellation fees generally also apply to cancellations arising from weather, transport delays, illness, changed plans, or other circumstances on the guest's side.

Article 6. Termination by the Property

The Property may terminate the contract, refuse accommodation, or require guests to leave in any of the following circumstances.

1. False information is provided about the reservation, guests, guest numbers, or purpose of use.
2. The number of guests exceeds the capacity or the number booked.
3. People not included in the reservation are admitted without permission.
4. The Property is used for parties, banquets, events, photography or filming, commercial activities, or other purposes beyond ordinary accommodation.
5. Guests disturb neighbors through noise, gathering in the street, late-night conversation, smoking, or other conduct.
6. Guests engage in violence, threats, intimidation, verbal abuse, or nuisance toward the Property, neighbors, managers, or other related people.
7. Guests violate laws, public order and morals, these terms, or house rules.
8. Guests, including accompanying persons, are found to be an organized crime group, a member, a former member who left less than five years ago, an associate member, an affiliated company, a corporate racketeer, a group posing as a social movement, a special-intelligence violent group, or an equivalent antisocial force, or to have socially reprehensible relationships with such forces.
9. Guests bring illegal drugs, dangerous items, foul-smelling items, noise-producing items, or other items the Property considers inappropriate.
10. There is a risk of serious disruption to operations through fire, water leakage, damage, neighborhood disputes, or other causes.
11. Guests refuse to cooperate with guest registration, identity checks, guest-number checks, or passport checks.
12. Guests fall within the category of persons with specified infectious diseases under Article 5, paragraph 1, item 1 of the Hotel Business Act.
13. Guests repeatedly make demands under Article 5, paragraph 1, item 3 of the Hotel Business Act that impose an excessive burden and risk seriously obstructing accommodation services for other guests (specified demanding conduct).
14. There are reasonable grounds for the Property to consider continued accommodation inappropriate, including failure to follow instructions.

Notwithstanding item 13 above, requests to remove social barriers under the Act for Eliminating Discrimination against Persons with Disabilities do not constitute specified demanding conduct.

When a contract is terminated under the first paragraph, all or part of accommodation charges already received may be withheld only if the grounds for termination arise from the guest's intentional misconduct or gross negligence.

In such cases, accommodation charges may be applied toward cleaning, repairs, compensation for lost business, and similar costs, up to the actual costs incurred. If termination under this article causes loss to the Property, it may claim repair, cleaning, replacement, compensation for lost business, neighborhood-response costs, and other necessary expenses from the guest.

Article 7. Guest registration and identity verification

Guests must cooperate with guest registration and identity verification using the method specified by the Property under the Hotel Business Act and other applicable laws. Guest records are retained for the legally prescribed period.

At check-in or during advance procedures, the Property may request names, addresses, contact details, stay dates, guest numbers, and other information required by law or for operations.

Foreign nationals without an address in Japan must cooperate in providing their nationality and passport number, presenting their passport, and allowing a copy to be taken.

The Property may refuse accommodation or terminate the contract if guests do not cooperate with identity verification, guest-number checks, registration, or passport checks.

If the booker is not the person staying, the booker is responsible for informing all guests of these terms and the house rules and ensuring compliance. The Property may ask to confirm that every guest agrees to them.

Article 8. Check-in and check-out

Check-in is from 3:00 PM and check-out is by 11:00 AM.

Guests must follow the advance instructions regarding the check-in location, reception procedure, identity verification, and travel to the house. Entry is by entering the access code on the keypad at the house.

At check-out, guests must follow the Property's instructions and check for belongings, fire hazards, electricity, air conditioning, locked doors and windows, rubbish, and the condition of furnishings.

Additional charges may apply if guests remain after the check-out time. Guidelines are provided in the supplementary tables.

Unauthorized extensions, inability to contact guests, refusal to leave, or disruption to the next stay or cleaning may result in additional charges, cleaning-delay costs, compensation for lost business, response costs, or other necessary expenses. Calculation methods and limits are set out in the supplementary tables.

Article 9. Smart locks and access codes

The Property sends guests a smart-lock code valid for their stay by email or other means.

Guests are responsible for managing the code and must not share, disclose, forward, display, post on social media, or otherwise expose it to anyone not included in the reservation.

Guests are liable for damage to the Property or third parties resulting from sharing, poor management, disclosure, or unauthorized use of the code.

If entry is affected by a smart-lock or keypad fault, connectivity issues, a power outage, or other equipment problems, guests must promptly contact the Property's emergency contact.

The Property will provide alternative entry instructions, on-site assistance, or another reasonable response to smart-lock failures. It is not liable for loss due to natural disasters, power outages, communications failures, equipment failures, or other causes beyond its responsibility, except in cases of its intentional misconduct or gross negligence.

Article 10. Prohibited conduct

The following conduct is prohibited at and around the Property.

• Entry or overnight stays exceeding the number booked (may result in termination and additional charges).
• Unauthorized entry, visits, or short stays by non-guests (may result in termination and additional charges).
• Parties, banquets, events, gatherings, photography or filming, streaming, commercial activities, sales, or solicitation (may result in termination and claims for damages).
• Loud conversation, music, instruments, video playback, or other noise late at night or early in the morning (may result in termination and claims for damages).
• Gathering, eating, drinking, smoking, conversation, or noisy conduct outside the Property, on roads, or in front of neighboring homes (may result in termination and claims for damages).
• Smoking inside the Property or in prohibited areas (may result in charges for deodorizing, cleaning, replacement, and lost business).
• Using fire, cigarettes, candles, incense, fireworks, charcoal, gas stoves, personal cooking appliances, or other items posing a fire risk (may result in termination and claims for damages).
• Bringing dangerous items, illegal drugs, foul-smelling items, oversized items, noisy equipment, or other items considered inappropriate by the Property (may result in termination and claims for damages).
• Damaging, soiling, removing, modifying, or moving facilities, furnishings, furniture, appliances, fittings, bedding, linen, keys, smart locks, or signs (may result in repair, replacement, and lost-business charges).
• Leaving rubbish, failing to sort waste, unauthorized dumping, or using neighboring rubbish collection points without permission (may result in disposal and additional cleaning charges).
• Wearing outdoor shoes indoors.
• Improper use of the bathroom, washbasin, toilet, or kitchen, or conduct causing blocked drains.
• Extending a stay, checking out late, or leaving luggage without permission (may result in additional charges and claims for damages).
• Nuisance, intimidation, verbal abuse, threats, or violence toward neighbors, managers, or other related people (may result in termination and claims for damages).
• Conduct contrary to laws or public order and morals (may result in termination and claims for damages).
• Other conduct the Property considers inappropriate for its operations (may result in termination and claims for damages).

Article 11. Using the Property

The Property is a small entire-house accommodation facility in a residential neighborhood.

Guests must follow the house rules, posted notices, and staff instructions, show consideration for neighbors, and use the Property and surrounding area quietly.

Outdoor shoes are not permitted indoors. Guests must remove shoes in the designated area and keep the house clean.

Smoking is prohibited indoors, including cigarettes, e-cigarettes, heated tobacco products, and similar products.

Assistance dogs covered by Japan's Act on Assistance Dogs for Physically Disabled Persons are permitted. Please contact the Property in advance if bringing an assistance dog.

Children may stay. A parent or accompanying adult is responsible for their safety, proper use of facilities and furnishings, and prevention of excessive noise.

When using an adjacent or nearby public bath, guests must follow its rules, etiquette, opening hours, closure dates, and arrangements for crowding. The Property is not liable for problems at the bathhouse unless attributable to the Property.

Article 12. Noise and neighborhood disturbances

Guests must recognize that the Property is in a residential area and be particularly quiet at night and in the early morning.

Take care over late-night conversations, gathering in the street, opening and closing doors, footsteps on stairs, music, videos, phone calls, and noise associated with drinking.

If neighbors complain or the Property identifies noise or nuisance, it may warn guests by telephone, email, message, or in person.

If conduct does not improve after a warning, or a serious disturbance occurs, the Property may terminate the contract and require guests to leave.

Guests must bear losses, response costs, lost business, neighborhood-response costs, and similar expenses resulting from their noise, nuisance, or neighborhood disputes. Calculation methods and limits are set out in the supplementary tables.

Article 13. Smoking and use of fire

Smoking is prohibited throughout the interior, including cigarettes, e-cigarettes, heated tobacco products, and similar products. If smoking is found, the Property may charge for deodorizing and cleaning, replacement of bedding, curtains or furniture, compensation for lost business, and other necessary expenses.

Calculation methods and limits are set out in the supplementary tables. Use of fire is prohibited indoors, including candles, incense, fireworks, charcoal, stoves, personal heaters, and other items posing a fire risk.

Guests are liable for damage caused by fire, smoking, or bringing dangerous items, including fire damage, odors, soiling, and neighborhood problems.

Article 14. Rubbish, cleaning, and restoring the Property

Guests must sort, store, and dispose of rubbish as instructed by the Property.

Guests must not leave rubbish at neighboring collection points, on roads, or outside the Property without permission.

If conditions exceed normal cleaning, including those below, additional cleaning, disposal, deodorizing, repair, or lost-business charges may apply. Calculation methods and limits are set out in the supplementary tables.

• Severe soiling from vomit, excrement, blood, food, oil, or drinks
• Lingering odors from smoking, perfume, strong smells, pets, or chemicals
• Large amounts of abandoned rubbish, sorting violations, or unauthorized dumping
• Severe soiling or blockages in the kitchen, bathroom, toilet, or drains
• Severe soiling of bedding, linen, furniture, appliances, floors, walls, or fittings
• Other conditions beyond normal cleaning

Guests must exercise due care when using the Property and endeavor to restore it at check-out to its condition before ordinary use.

Article 15. Damage, soiling, and loss of facilities or belongings

Guests must handle facilities, furnishings, furniture, appliances, fittings, bedding, linen, tableware, keys, smart locks, information materials, and other Property-managed items appropriately.

If a guest intentionally or negligently causes damage, soiling, loss, malfunction, or removal, the guest must bear repair, replacement, cleaning, repurchase, installation, delivery, lost-business, and other necessary costs.

Guests must promptly notify the Property of any damage, soiling, or loss.

The Property may claim necessary costs for damage, soiling, or loss found after check-out, even if the guest did not report it.

Claims are calculated using actual costs, estimates, replacement prices, repair and cleaning costs, and compensation for lost business. Specific charging criteria and methods of presenting evidence are set out in the supplementary tables.

Article 16. Guest responsibilities

Guests must comply with these terms, the house rules, guidance emails, posted notices, and staff instructions, and avoid causing nuisance to the Property or its neighbors.

Guests are liable for damage caused intentionally or negligently to the Property, neighbors, third parties, OTAs, managers, or other related parties.

Compensation is limited to direct and ordinary losses.

The booker is responsible to the Property for the conduct of accompanying persons, children, and all other guests included in the reservation. Guests are responsible for damage resulting from sharing access codes with third parties or failing to manage them properly.

The Property may report violations of laws, public order and morals, neighborhood disturbances, or prohibited conduct to the police, fire service, authorities, OTAs, or other relevant parties as necessary.

Article 17. Property responsibilities

The Property will compensate guests for damage attributable to the Property in performing the accommodation contract or related agreements. Except in cases of intentional misconduct or gross negligence by the Property, compensation is limited to the higher of the accommodation charge paid or the direct, actual loss that would ordinarily arise from the incident.

The Property will compensate for loss of or damage to belongings, valuables, cash, or other items brought by guests where caused intentionally or negligently by the Property. If the guest did not declare the item's type and value in advance, compensation is limited to ordinarily foreseeable losses, except in cases of intentional misconduct or gross negligence by the Property.

The Property is not liable for the operating status, crowding, closures, accidents, or problems of nearby public baths, transport, restaurants, attractions, or external services unless attributable to the Property.

Article 18. Force majeure

Performance of all or part of the contract may become difficult due to natural disasters, fire, power or water outages, communications failures, suspended transport, infectious disease, administrative guidance, legal changes, nearby accidents, equipment or system failures, OTA failures, or other causes beyond the Property's responsibility.

In such cases, the Property will endeavor to provide reasonable assistance, such as alternative guidance, booking changes, refunds, or termination. It is not liable for losses caused by force majeure unless attributable to the Property.

If the contract is terminated due to force majeure, accommodation charges for unused nights will be refunded. The Property is not obliged to arrange alternative accommodation.

For OTA bookings, the OTA's rules may take precedence.

Article 19. Luggage and lost property

As a rule, the Property does not store luggage before check-in or after check-out, or receive deliveries, unless it individually approves a request.

The Property will endeavor to contact guests when forgotten belongings are found, except where contact details are unknown, contact cannot be made, or the owner is unknown.

Lost property is generally kept for one month from the date it is found.

Cash, valuables, identity documents, credit cards, electronic devices, and other important items may be handed to the nearest police station after being kept for seven days from discovery.

Food, drinks, hygiene products, opened items, items producing odors, items difficult to store, dangerous items, and other items considered unsuitable for storage may be disposed of regardless of the storage period.

Guests requesting return of lost property must bear postage, packaging, handling, and other necessary return costs.

The Property may dispose of lost property after the storage period ends.

Article 20. Personal information

The Property uses personal information for reservations, identity verification, creating and retaining guest records, payment, enquiries, emergencies, lost property, legal compliance, service improvement, and other purposes necessary for accommodation operations.

The Property does not provide personal information to third parties without consent, except where required by law, where provision to police, fire services, authorities, public health centers, OTAs, payment providers, or similar parties is necessary, or where necessary to protect life, health, or property.

Management methods, retention periods, and procedures for disclosure, correction, or deletion requests are governed by the Property's separate Privacy Policy. Please consult that policy for specific retention periods, management methods, and security measures.

Article 21. Changes to these terms

The Property may change these terms under Article 548-4 of Japan's Civil Code when the change serves guests' general interests or is reasonable in light of its necessity, appropriateness, and other relevant circumstances.

Revised terms will be communicated through the website, booking pages, guidance emails, posted notices, or other appropriate means.

Revised terms apply to accommodation contracts formed after notification. They may also apply to existing contracts where legally required or where the change does not disadvantage guests.

Article 22. Governing law and jurisdiction

These terms and accommodation contracts are governed by Japanese law.

The district court or summary court with jurisdiction over the Property's location has exclusive agreed jurisdiction as the court of first instance for disputes between the Property and guests.

Supplementary tables: accommodation charges, additional fees, damages, and cancellation fees

1. Guideline accommodation charges

Kyoto City accommodation tax must be collected according to the accommodation price (from JPY 400 per person per night at this Property). The tax is payable on site even when accommodation has been prepaid.

Accommodation tax per person per night

2. Cancellation fees for direct bookings

3. Late check-out and unauthorized extensions

4. Charges for damage, soiling, or loss

5. Lost property

6. Emergency contact

Contact the number below in an emergency, if you cannot enter, or if there are equipment problems, neighborhood problems, accidents, fire, illness, or similar incidents.

• Emergency contact: 080-6472-8310

In cases of fire, medical emergency, crime, or accidents, call 119 or 110 as appropriate.

7. Relationship with house rules

The house rules supplement these terms and apply together with them. They are provided in a form easily accessible to guests, such as the Property's website, posted notices, or guidance emails.